Aggressive firms adopt a Process Orientated view for their organizations, replacing the traditional Functional view, for an outlook towards gaining tighter integration and extended control of their overall operations (including potential outsource resource units).

Complementary to that view, Centaurin sees Business Process Reengineering as a cross-functional initiative, focused mainly on stimulating simultaneous change to organizational design, culture, and information technology. The result is the creation of communication-bound, focused, flexible, easy to mobilize resource units, that enable radical performance improvements regardless of surrounding business environmental changes.
 

 

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How We Work:

Summarized below is Centaurin's implementation philosophy for achieving positive timely results, for our clients.

1. Setting Goals:
   
   Our Analysts work with client executives to select the targeted process, define the mission, scope and boundaries, and delegate individual responsibilities. Business and customer measurements, expectations, are all clearly defined.
   
   Through one-on-one interviews, questionnaires, meetings and focus groups, a complete review of the overall business strategy is conducted, matched with the understanding of the end customers' interests and competitor capabilities. At this level our professionals are aware to not engage or apply any preconceived notions.
    

2. Understand Existing Process Through Business Modeling, Gap Testing and Process Analysis:

   1. Business Modeling:
      
      Most will agree that each business process carries it's own functional, behavioral, organizational, decisional and resource based characteristics. Modeling efforts are therefore set as the starting point of any engagement and are seen as necessary for achieving the appropriate remedies. 
      
      Depending on the exact circumstance presented, Centaurin analysts incorporate one or a combination of several methods for process modeling, including the following:

      • Data and Functional modeling

      • Information Modeling

      • Activity Modeling

      • Activity Based coasting

      • Simulation and CASE 

      • Functional Economic Analysis

      Software tools are an intrinsic part of this activity, facilitating charting and incorporating checks for consistent results.
       

   2. Gap Testing / Resolving Inconsistencies:
      
      Centaurin analysts benchmark findings against the objective that each client is looking to achieve. Although the Product Introduction Process for companies tend to vary in design, some common characteristics are generally shared:

      • Concurrency and overlap

      • Interdependency - Ensuring sub-processes are working concurrently, constantly sharing information.

      • Complexity: Ensuring the advancements of various disciplines and their interaction. Also assessing the complexity in technology and human interaction.

      • Innovativeness: Incorporating the structural process that allowed for seamless handling of new products / services, or an improvement to an existing line; the former generally accompanied by a greater degree of uncertainty versus the later.
         

   3. Process Analysis:
      
      This phase is used to determine component activities and their interactions, together with external events and the logic which determines the sequence of those activities. We test for the presence of many different forms of practices, such as those listed below:

      • Discontinuous thinking

      • Recognizing and breaking outdated rules and assumptions

      • Organizing around outcomes, not tasks

      • Identifying the level at which users are empowered to perform the activities for which they are responsible and the decision points where work is being performed.

      • Treating geographically dispersed resources as if they were incorporated into the centralized fold of the entity.

      • Capture information once, at the source
         

3. Develop and Communicate a Vision of Improved Process:
   
   Centaurin demonstrates assurances that the initiatives taken will be properly managed and will dramatically help the company's competitive standing in the marketplace. 
   
   Centaurin engages in the responsibility of communicating improvement changes to all employees, in order for them to be completely aware of the vision of the future, and champion it's implementation, for the overall benefit of the organization. We promote and encourage targeted individual development, and indicate available options. We outline actions required and to whom responsibilities are assigned. We directly communicate and reinforce new patterns of desired behavior. 
    

4. Identify Action Plan:

   • Process owners are appointed, with new instruction to handle now direct and simplified functions, reducing process time and cost.

   • Bureaucracies that may hinder implementation are summarily removed along with existing no-value-added activities.

   • Processes are standardized and automated wherever possible

   • ROIs are delivered to demonstrate value for upgrading less efficient equipment.

   • Plans and schedules for change are presented

   • In-house metrics and targets are created and deployed

   • A feedback system is established.

   • An audit system is put in place.
      

5. Plan Execution:
   
   At this stage, given that planning has taken place methodically and meticulously, plan execution becomes a relatively simpler task to address. As a general guideline, underlying tasks may be summarized as follows:

   • Quality certification of the process

   • Performing periodic reviews for progress

   • Continue to define and eliminate process problems

   • Evaluate Change Impact on the organization and it's customers

   • Benchmark the process

   • Provide advanced team training.

Successful outsource partnerships require teams that work seamlessly towards a common goal. From top management involvement to cultural synchronization, our people go that extra mile to ensure successful results.

To find out more about what Centaurin can do for your business, contact us and we'll work out the details!

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