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Centaurin's
extremely simple, no-hassle deployment process, provides our clients
with immediate high value returns, and has been the key to our
success and that of our clients.
Centaurin Services Department
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Services > Customer
relationship management
Centaurin Offshore Outsourcing -
Offshore Personnel for Back
office Processes
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CRM rollouts in particular
are quite unique. We have all seen and read of cases where
tremendous funding has gone to support CRM deployments
which eventually spiraled out of control and failed to
deliver on any of the initial expectations. Most often
these are not failures of implementation but failures in
proper planning. Without the involvement of highly skilled
professionals in several areas of expertise, these
projects may easily balloon, as the list of initially
undefined challenges, complexities and possibilities
continue to expand.
Centaurin methodology for designing a CRM Development:
Centaurin provides best-of-breed application
development services for rapid and precise CRM
implementations. We provide customer centric CRM with
obligatory business intelligence, based on a client
knowledge infrastructures with integrated call center and
sales force automation.
Centaurin CRM projects involve our local and offshore professionals, who
command comprehensive knowledge in areas of
Process Reengineering,
Software Development and
Systems Integration. All of which are absolutely
imperative for being able to guarantee successful delivery
of a finished result that affords the desired value. Also,
all of which are specialty services delivered by Centaurin
in their own realms.
Technology practices range from quick to deploy, entry
level solutions using ACT! or Microsoft Exchange to more
focused infrastructures including Oracle, SAP, Clarity and
Siebel, as well as other tools.
Why companies seek tailored CRM solutions:
The common catalyst for client initiation of such
deployments are generally attributed to one or all of the
following factors:
- The client organization sees that they are losing
customers to the competition and recognize that they are
not meeting the needs of those customers.
- They recognize that their firm is at a disadvantage with
its CRM focused competitors.
- The organization is losing money so there is strategic
necessity – change or die.
- Inability to take advantage of obvious market
opportunities
There is no question that service business infrastructures
are greatly improved via the implementation of a well
suited Customer Relationship Management (CRM) system.
A few of the desired goals are listed follows:
- A realized rapid increase in the pace of business
transactions, with increased demand
- Increased flexibility and enhanced service reaction
time, which customers expect from their vendors
- Realignment, consolidation and elimination of
inefficient sales distribution channels (particularly
indirect channels)
- Increase in added value (of services), primarily in
terms of significant changes in time to market
- Full integration and provisioning of services and
support
- Maximum use of all data and intelligence over the
continuing integration between company and customer, to
fully focus on both met and unmet customer requirements
and needs
- Ability to rapidly recognize and adjust to new service
customer requirements and needs
- Continuing ability to measure customer satisfaction in
real time
- Ability to accurately recognize customer service needs
and requirements and willingness to pay by segment and
market niches, rather than addressing all customers in
the same fashion
Successful outsource partnerships require teams that
work seamlessly towards a common goal. From top management
involvement to cultural synchronization, our people go
that extra mile to ensure successful results.
To find out more about what Centaurin can do for your
business,
contact us and we'll work
out the details!
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